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"battery life is extremely poor"

"too late to return item so very disappointed considering the price and brand"

"my only issue is the device is big and not ideal for a child’s hands but otherwise i can’t fault this item which i highly recommend"

"however and this is why only 3 stars battery life is very poor and even worse is the time it takes to recharge it"

"this is the most expensive disposable toothbrush mankind has ever seen"

"but not very well made as now not working so could be very expensive cost per use"

"when it works it is good but i see from other reviews that other customers have had the same problem"

"buy a cheaper model and don't waste your money on this"

"my old oral b just stopped working"

"the first one i bought from boots and has lasted 4 years until the battery had to be charged every time it was used"

"i have used it for a couple of months when all of a sudden it decided that it had not spent the night charging but was completely dead"

"difficult to change settings which is very annoying you have to press a button close to the power button which often you turn it off or try to turn it off and press the cycle mode button arrgh!"

"the brush wont connect so completely useless"

"its beyond dreadful and really frustrating"

"the only disadvantage is that it really takes forever to charge and discharges too fast"

"the app other than being a monitoring service for how many times you've brushed your teeth this week feels pointless"

"i am now at the point where soon i will need to replace that brush head and the others are basically untouched"

"i bought this in the sale at £54 it was a no brainier for me to purchase at such a good price and i haven’t been disappointed"

"the extra connectivity timer and brush modes which add to the price are simply unnecessary"

"the negative the battery life is pretty poor"

"other 3 modes is quite useless as well"

"the toothbrush itself works well enough but the plethora of different heads is probably a pointless and confusing gimmick and perhaps the difference in performance between them is minimal and bare contributes to the claimed different 'focus' goals"

"feels extremely cheap and poorly made in the hand"

"and of course everybody will know that you are brushing your teeth because its really noisy"

"would have saved me wasting money on a poor alternative"

"this was a great waste of money: i used it for three months or so over which time i had horrible stain and tartar build up and my teeth looked awful"

"has tech gadgets with this which worthless to be honest"

"i feel i wasted money"

"feels extremely cheap and poorly made in the hand"

"admittedly the battery eventually wears down and that happens with anything batty powered but usually get at least 2 years quality use"

"the holes on the side of the brush leaks and makes for a very messy affair"

"it is significantly worse"

"cheap load of rubbish backed up by 1000s of adverts on tv and fake dentists making out its brilliant"

"would have saved me wasting money on a poor alternative"

"i used to press down hard with my old electric toothbrush and i'd even feel it slowing down as i did that but not with this device!"

"i occasionally flit back to a conventional toothbrush and the difference is ever so noticeable"

"when using it beeps and the motor pulses every so often"

"thought this newer better more expensive version would be a brilliant buy but so far its good but not worth the money"

"the only disadvantage is that it really takes forever to charge and discharges too fast"

"i can't comment on performance as i returned mine because the round brush head felt too bulky in my mouth i also thought it was very noisy compared to others i've used and initially thought i had received a faulty unit but a quick google search disproved that they all sound the same apparentlty"

"i have a partial upper plate that i need to clean plus a crown so i guess i just have to take time over my teeth and gums"

"great toothbrush charge time still ridiculous though"

"and the most important thing health i used to go to the dentist hygenist to remove "scale" or "stones" not sure of the correct word every 3 months"

"however the main issue is the battery life"

"please don't look at the rrp price of this brush it is very misleading !"

"from the first oral b brush to this much more current model they seem to have made little progress with battery technology"

"i find both the small smartguide and the oral b app are pretty useless"

"also the metal part the individual toothbrush slots over has gone rusty see pictures i've had a few electric toothbrushes my last one a philips sonicare"

"this obviously varies according to usage but does seem rather inconvenient at times"

"cheap load of rubbish backed up by 1000s of adverts on tv and fake dentists making out its brilliant"

"besides the novelty of being able to see your brushing habits which are pretty much the same everyday anyway soon wears off"

"the only drawback i have found is that it needs relatively frequent charging but that is a minor issue relative to how excellent it is"

"the toothbrush operation itself is really easy and i can honestly my teeth haven't felt and looked so clean ever!"

"never had a major problem with charging but i do feel the slight reduced power after a couple days without a good charge"

"don’t waste money for something that is not usefull"

"i find i take longer than 2 minutes to finish brushing but put this down to having several awkward corners to negotiate!"

"i wish it had some curves for an easier grip as its bottom heavy and does slip through my hand a little bit!"

"on touch the base is less premium as it's a mix of both rubber and gloss plastic"

"apart from the battery life and all the other unnecessary gimmicks that come with the brush it does a pretty decent job of cleaning if only for the first brush after a 24 hour charge which still hasn't charged the battery to full capacity"

"thought i was getting a great deal when i bought this in the black friday deals but regret buying it"

"this toothbrush was a replacement for a very long lived previous one and is slightly bulkier but i guess it has a longer lasting battery and the blue tooth wireless stuff as well as more programs so maybe not a problem"

"the brush’s ability to communicate with the phone app is very haphazard the brush “sync” mode switches off before the brush has synched with the phone so you’ll have to keep pressing the “mode” button until it sync’s"

"this one that i have bought from amazon isn't much better than the one i have replaced battery is only lasting for 2 days and wont charge up fully no matter how long you leave it on charge"

"i had no problems with this until around the beginning of december 2019 i purchased in august i noticed that i would be brishing my teeth and rather than the 1 light flashing warning i was used to seeing the toothbrush would just stop working and the 3 lights would go orange and it would stop working"

"shameful in this day and age to create such unnecessary waste"

"it's a definite upgrade to my old and very basic oral b toothbrush the 3d action the first time i used it made me think i was going to brush my teeth clean off my face but it did a great job and i'm accustomed to it now"

"the biggest problem is that the 40 minutes of use that it promises you requires 24 hours of charging time!"

"he hasn't used the other little gadget that's comes with it"

"the biggest negative however is the time it takes to fully charge approx 36 hours and the length of time the charge holds before needing to be recharged approx 5 days "

"other than my device going faulty i cannot recommend the device more the only thing i would recommend is perhaps go for the none bluetooth version which is cheaper as i don't actually use it more than once or twice a month unless you can get this one for a good deal i paid £79 for mine back in august "

"maybe i'm just too forgetful"

"being made of cheap flimsy plastic is not exactly what i would regard as a proper decent match for a premium product"

"the cleaning is very harsh gum bleeding and extra sensitivity teeth guarantee with this thing and why the phone app use your phone in the bathroom am i the only person who can see the idiotic purpose of the implementation"

"when you press too hard it lights up red"

"wouldn’t pay the full rrp but while on offer it’s a great deal i treated myself with christmas vouchers and very happy i did so far"

"the brush speed is slow and the force is weak and so a brush takes forever and the toothpaste starts to drip down my hand and the big handle making it all slippery"

"package wasn't damaged just a screen means someone did put it in knowing it was broken"

"avoid at all costs"

"it arrived as expected and well packed knowing it was not previously used or refurbished"

"don’t waste money for something that is not usefull"

"i've paired it with the app on my phone and that gives me more details if i use it when brushing like for how long i've brushed with too much pressure and getting prompted to brush tongue"

"the brush speed is slow and the force is weak and so a brush takes forever and the toothpaste starts to drip down my hand and the big handle making it all slippery"

"you can easily turn the bluetooth off on your oral b smart series 6000 6500 by following the simple steps below: a please press the on off button and the mode button simultaneously for 3 seconds to disable the interfaces completely make sure it is 3 seconds "

"and whilst the included timer has never lost its link to the toothbrush i found the connectivity to my phone or my tablet was not that reliable"

"not only my teeth are whiter but also my gums do not bleed so much anymore"

"tips: here’re a few tips you may find useful: 1 you can keep your toothbrush clean from any toothpaste residue at all times by simply removing washing drying the brush head and the toothbrush’s top metal head reassemble and place toothbrush horizontally see pic rather than vertically up right "

"my only issue is the device is big and not ideal for a child’s hands but otherwise i can’t fault this item which i highly recommend"

"however disappointed that they are still manufactured with the rubber type panel running down the front of the toothbrush no doubt for better grip as from our experience with all previous oral b toothbrushes the rubber eventually stretches and splits and becomes very unsightly"

"i've purchased this particular oral b electric toothbrush for my missus after her previous failed to work"

"the holes on the side of the brush leaks and makes for a very messy affair"

"this toothbrush comes with a lot of gadgets and whilst there is nothing fundamentally wrong with the product this "smartseries" toothbrush is just not worth the price"

"i would have given this a 5 star review but after a year it’s broken"

"like it says in the manual i had some bleeding for a few days but that's all"

"9 months in and this no longer holds power correctly despite being on constant charge it is underpowered and doesn’t last more then one & a half brushes"

"i wasn't sold on the so called smart features but on the basis of being able to use a toothbrush device that i can setup and use for my teeth with out the worries of brushing hard and causing myself infections but alas this is worse"

"it came with a 2 pin plug and no adaptor for uk sockets"

"this oral b just doesn't compare at all: it's slow incredibly noisy and doesn't clean anything like as well as the philips"

"after the first brush the brush will over the course of about 3 cleans gradually lose power at a steady and noticeable rate whilst brushing"

"abysmal battery life"

"the app and the smiley face timer thing are super unnecessary in my opinion"

"i haven't been able to work out how to use the smart guide and app regarding logging your flossing and rinsing"

"the brush speed is slow and the force is weak and so a brush takes forever and the toothpaste starts to drip down my hand and the big handle making it all slippery"

"overly chunky and bulky"

"then i noticed a drop in battery performance: i had to leave it on charge for 24 hours that got me about four 2 minute brushes at a push"

"would not buy a toothbrush with bluetooth again as the added benefits are somewhat wasted in a toothbrush"

"the only reason i have replaced my old oral b triumph toothbrush is because the rubber has become discoloured and peeled off from the back"

"too late to return item so very disappointed considering the price and brand"

"the bluetooth timer was an unwanted extra that i never envisioned using it would have been nice to permanently switch it off on the toothbrush or at least default to offer rather than on"

"i’d suggest don’t bother with the bluetooth version i think it drains the battery"

"don't listen to the negative people complaining about the battery"

"my husband bought this and we are appalled at the packaging and amount of useless plastic bits that come with this toothbrush"

"it keeps missing days of brushed activity when i try to sync with my phone it sync some days but skip some"

"ours must have been slowly declining as i can really tell the difference and my teeth feel so much cleaner"

"the proprietary charger which still in this day and age needs a shaver socket or adapter is a pain"

"so much waste"

"there are other modes including deep clean polish tongue and gums"

"but would not buy it again"

"on touch the base is less premium as it's a mix of both rubber and gloss plastic"

"as soon as it drops to 2 or less bars you do notice a decrease in power therefore it's not brushing as effectively"

"the timer is too short and you can't switch it off"

"i wasn't sold on the so called smart features but on the basis of being able to use a toothbrush device that i can setup and use for my teeth with out the worries of brushing hard and causing myself infections but alas this is worse"

"takes about 24hrs to charge from near empty"

"the product is great however after buying this i think we might not need this expensive one"

"i just gave up and bought another sonicare and started to see results within a week"

"this brush is noisy also with a very poor battery life"

"i find both the small smartguide and the oral b app are pretty useless"

"all the different cleaning heads bluetooth connection with app small brushing monitor a travel case and of course the charging docking station all of it only at the start "

"the bluetooth connectivity is powerful your phone can be 10 feet away from the toothbrush which is maybe why the battery does not last long?"

"this one that i have bought from amazon isn't much better than the one i have replaced battery is only lasting for 2 days and wont charge up fully no matter how long you leave it on charge"

"it will not re charge"

"pausing after each quadrant of the month have disappeared"

"i have had this for about 4 months now and although the toothbrush is excellent the stated 10 day charge time is a joke i only get 6 days after a full 24 hour charge i am the sole user brushing twice a day !"

"in my opinion save your money and get a cheaper oral b without the pointless bluetooth and app"

"there are no excuses and you will not lack accessories for your dreams they look fulfilled with good breath"

"i hope that this one lasts a little longer than a couple of years as they aren't cheap and as far as i can see they are not recyclable"

"i can't comment on performance as i returned mine because the round brush head felt too bulky in my mouth i also thought it was very noisy compared to others i've used and initially thought i had received a faulty unit but a quick google search disproved that they all sound the same apparentlty"

"pressing down hard feels like i would hurt my teeth!"

"there are 2 people using the toothbrush so it is not having excessive use and does not equate with manufacturer's claim that the charge lasts 14 days"

"if you are like me and you are ready to pay more just to get the app and bluethoot just don’t!"

"i’m hoping i will be able to get a replacement under warranty"

"this isn't an issue for me personally because i don't think i'll use it but the instructions do not instruct on this"

"they can't be wrong can they?"

"i'm probs not using it correctly as there are lots of bits and i haven't checked everything out yet but i'm really pleased with it and am a total convert to electric toothbrush now as used others in the past but wasn't impressed and went back to manual"

"not enough time in the day"

"combining this brush with the crossaction head and an orabrush tongue cleaner has given my mouth an overall feeling of cleanliness that i've never previously experienced"

"this was a great waste of money: i used it for three months or so over which time i had horrible stain and tartar build up and my teeth looked awful"

"this one doesn’t do that"

"pressing down hard feels like i would hurt my teeth!"

"the battery lasts a long time but equally takes a very long time to recharge"

"this oral b just doesn't compare at all: it's slow incredibly noisy and doesn't clean anything like as well as the philips"

"if it wasn't black friday i would have just gone for the normal basic version and been equally happy as all the accessories just sit in a drawer and i have no desire to talk to my toothbrush via bluetooth!"

"in conclusion i feel slightly cheated as it is surely the brush head that cleans the teeth so a cheaper model would be just as good and to add insult to injury the day after i received and unpacked my 6000 amazon reduced the price"

"i can't comment on performance as i returned mine because the round brush head felt too bulky in my mouth i also thought it was very noisy compared to others i've used and initially thought i had received a faulty unit but a quick google search disproved that they all sound the same apparentlty"

"the battery life is very disappointing"

"a negative but not enough to downgrade it is that the charging cable is fixed to the base and is not long enough to reach the socket above the bathroom mirror"

"there's a leaflet provided which shows which head does what but for some reason i just can't remember!"

"the bad the only bad thing that might be related with my phone but should be dealt by the app is disconnections which result in the app thinks i stopped brushing while i actaully still am 2 options for oral b could be a"

"please can the manufacturer contact me or i will be forced to make a complaint to amazon directly"

"i have bought an expensive toothbrush that i can no longer use"

"i'm pretty disappointed to be honest"

"did not see the point in installing the app so can't comment on that"

"here are all the problems she encountered: performance dropped substantially after every charge and even when fully charged it would deteriorate in speed and length of use"

"battery life is ok but could be better"

"bluetooth would cut off with the app and small monitor on a constant basis"

"the toothbrush has been replaced with something different the one i had was black this is white and it is not the same one "

"the bluetooth connectivity and separate clock with indicator are novel but not essential neither is the smartphone app"

"thought this newer better more expensive version would be a brilliant buy but so far its good but not worth the money"

"also when the battery dies mid brush you have lost that day of brushing : other than that great brush i like the smart guide which is actually better than the bluetooth"

"too much technology for such a simple operation"

"wish i had paid more and replaced with the model we had"

"the brush speed is slow and the force is weak and so a brush takes forever and the toothpaste starts to drip down my hand and the big handle making it all slippery"

"however it does not avoid the massive manual in so many languages it is mind boggling all for a few pages of english"

"oral b is much better at marketing but this brush is a waste of money"

"also all of the other bells and whistles are nice but not needed"

"up until last week the brush worked flawlessly before breaking randomly overnight it wouldn't turn on so i thought the battery was dead but after placing it on the charging pad it wouldn't charge and the bluetooth lights would just flash i ended up having to get a replacement sent out to me and amazon deserve a big thank you as after sending the first email to them with a video i had a response in 10mins with a message saying they had already dispatched me another great customer service from amazon"

"the brush’s ability to communicate with the phone app is very haphazard the brush “sync” mode switches off before the brush has synched with the phone so you’ll have to keep pressing the “mode” button until it sync’s"

"but i always had an irregular brushing program"

"do not use the app on phone think it is a waste of time"

"if you want an electric toothbrush just stick to the cheap basic version you won't miss a thing"

"maybe it’s a one off as our previous version which was much like was fine for years until the battery went but this is already on its way out"

"also the battery charge even on a new brush does not last as long as they claim"

"i never used the app either"

"also the battery charge even on a new brush does not last as long as they claim"

"this is my second braun oral b pro 6000 electric toothbrush as the previous one was left missing during a holiday"

"it now charges in a spare room away from all sky boxes!"

"i no longer struggle with sensitive teeth and i am really happy i was able to change my ways and give this a try"

"i've always brushed for 2 minutes in the past but i had no particular routine"

"it has the same functionality so there was no great learning curve and most of the time it's a simple of case of applying toothpaste and pressing the 'go' button making sure the head of the toothbrush is in your mouth unless you want to redecorate your bathroom"

"i can't comment on performance as i returned mine because the round brush head felt too bulky in my mouth i also thought it was very noisy compared to others i've used and initially thought i had received a faulty unit but a quick google search disproved that they all sound the same apparentlty"

"this was a great waste of money: i used it for three months or so over which time i had horrible stain and tartar build up and my teeth looked awful"

"my partner has the 9000 model but when i borrow it i find the on off switch to be in a really difficult place so i was glad to find this older model at an absolute bargain price on black friday"

"you’ll end up keeping it on deep clean and never checking the app"

"our previous toothbrush which was the model down from this one started being glitchy after about 2"

"haven't had one before"

"extremely poor product and customer service"

"i was very disappointed when the toothbrush stopped working totally dead after 7 months but the repair service was super efficient and i had a replacement within a week"

"my only issue & it’s a minor one was that for that kind of money philips could have provided 2 toothbrushes instead of one but i’m guessing that only one was provided because everyone has a different preference on what they’d like to use"

"very disappointing quality and even worse customer service on this"

"the most expensive toothbrush i have ever bought and also the one that lasted the shortest"

"it is however very expensive to buy and the replacement heads are rediculously expensive"

"the warranty replacement failed after a year just outside the warranty and the most recent has started to suffer the same problem with the on off switch as all the others i have owned so i am sending it back for replacement which will probably give me another year's worth of life out of it"

"only buy if you can afford to waste your money"

"it has recently stopped working and i send it back for repair"

"if it even lasted 4 years these are worth every penny"

"it is completely useless"

"the brush it self stopped working after 4 months completely dead and not recharging "

"extremely disappointed!"

"a number of positives about the product are totally undermined as it lasts between 6 18 months so is a complete waste of money"

"if only philips read these reviews and sorted out their faulty manufacturer these shoddy toothbrushes really damage their brand"

"total waste of money and no options to repair or return"

"crap toothbrush"

"this is a great toothbrush but for the price of it i am really disappointed it only comes with one head!"

"philips have always been good with the warranty items but it is really annoying that they seem designed to last no more than 3 years even with only 1 person using them each day"

"cons the heads for this toothbrush are simply unjustifiable"

"i now have to put charge the device inside of the portable case each time the device needs charging which is annoying as the cord for the case is extremely short"

"purchased this item in feb 20 and it has started to make the most awful load vibration sound already"

"hugely disappointing"

"not sure if this is just bad luck or if this brand is less reliable then its main competitor"

"i have not find a way to get reimbursed for this defective product"

"zero stars appalling service or lack of"

"in my view this product is unreliable at its core and shouldn't be sold or purchased"

"i hope this will be replaced still"

"however the greedy company have decided that they will now make them so that they only last a year"

"it's covered by 2 years warranty and i'm sending it back for replacement"

"bush heads are much more expensive than the oral b heads so in addition to paying more for the brush you also have to pay ridiculous amounts for the brush heads"

"extra white is very harsh"

"my current brush died today one month after warranty expired"

"the only small issue is that it does not come with a uk 3 pin plug"

"there are limited choice of brush heads and inability to distinguish whose is whose unlike oral b which has attachable coloured rings to the brush heads"

""a few patients have had the same issue with the brush""

"my husbands recent toothbrush lasted approximately six months and mine ten months before the battery simply died and it no longer chargers"

"the functions and the travel case but they just seem to break down after a year of use so be prepared for that"

"i don't understand why it gives you the most useless piece of unstable plastic ever less than a half size cup 1 inch maybe in height"

"i tried to log purchase on phillips site for my guarantee which proved useless so just hoped all would be okay with it"

"i did have to use it on the sensitive program at the beginning to get used to it vibrations are quite strong and my teeth are a bit wobbly wearing adult braces "

"amazon try to impose a repair on your but if the product fails again even 1 month outside of your warranty period you are left having paid £120 for j2 years with of use"

"returned as incomplete and wrong items received"

"it keeps stopping mid clean and sometimes won't even start buzzing"

"i did like this product but after 2 years of use it's totally broken"

"after few more months it stopped working with the same fault as the previous one again and it got replaced again by philips"

"this product clearly has a design or manufacture flaw causing it to break within a few months of use"

"we had this unit replaced after one year and now 18 months later it has failed again"

"very unhappy that it’s a repair only and not replacement"

"fixed once within the first year for very annoying vibrating noise"

"it makes it very impractical for any kind of travelling unless you bring the charger along as well"

"looking at the one star reviews this seems to be a common problem item has no longevity and i believe all variants will be the same"

"absolute junk"

"is the 4 one now got my husband the black sonicare a year ago he love it sadly he dropped in the shower so the motor dosent working properly "

"i've suffered from bad breath and bleeding gums for years and since using this toothbrush my breath has improved and gums have started to stop bleedingg i was always under the impression that all eletric toothbrushes were the same however this one certainly isnt soon as i started using it i i could feel how clean and shinny my teeth felt"

"i used to have a giant problem with my bleeding gums and my dentist was quite concerned as nothing really worked"

"battery failed to retain charge just prior to warranty expiry"

"it now does not vibrate unless held at a rather awkward position"

"it is so much better than the cheap alternatives and not so cheap alternatives"

"but has still failed"

"loses power suddenly whilst brushing"

"i've not had the replacement for 16 months and again this product is presenting problems the vibrating function is no longer soft and smooth as it use to but is now terribly strong and its not coming through in the toothbrush head but in the handle so the cleaning function is completely supersede"

"but the timer is hard to use: at 30 seconds there is only a slight blip in the operation not noticeable unless you are really paying attention"

"unfortunately after only 2 weeks it seems to not be vibrating again and has lost power"

"i would say that there is a consistent problem with this toothbrush"

"all good but very annoyingly the feature which i chose it for against platinum was travel case with usb charger"

"however it stopped working just after 2 years the brand itself seem to be fairly unreliable"

"felt been cheated!"

"will be emailing phillips after christmas but not happy and slightly embarrassed"

"however it has failed mechanically with the handle vibrating but the head becoming ineffective so its doesn't clean your teeth"

"after 2 years the metal shaft had become wobbly so the brush didn't vibrate properly"

"this last one didn’t even make it to its first birthday before losing power and becoming feeble"

"within 6 months of purchasing this expensive product it began n to malfunction basically lost power was inconsistent"

"all rechargeable batteries die at some point so this brush is guaranteed to become useless in a few years and you'll just have to throw it away"

"disappointed with philips for unreliable product and with amazon who make returns far from straightforward"

"the metal peg that the toothbrush head slides on to has become very wobbly and the base that secures it to the main body appears soft and pliable"

"amazon great though just printed off return label and awaiting its return from repair"

"after 2 years and 2 months so 2 months after warranty ended the battery started failing"

"one star because i can't award zero stars"

"not happy as this was given for christmas and already faulty"

"used once and it has never charged again i bought in november and didnt inbox it till just last weekend"

"although i'm a smoker sadly my teeth are whiter since using this no bleeding gums or stains"

"the first one failed after 10 months and we were sent a replacement which has been fine until just now where it has gone faulty also"

"every single handle we have ever owned has broken down within 3 years"

"i should have learnt my lesson because my previous phillips sonicare had a similar problem when i changed the brush head"

"i've been using philips sonic toothbrushes for over 10 year and love the effect they give but the latest one i purchased in december 2017 has developed a very annoying rattle in the electrics which does sound like there is water or something wrong and is very distracting when trying to clean teeth"

"if i wanted this level of reliability i would have bought a cheap fridge"

"one really bad design fault for me is the lack of a non slip handle!"

"saves you those irritating moments when a toothbrush turns off midway through"

"i don't understand why it gives you the most useless piece of unstable plastic ever less than a half size cup 1 inch maybe in height"

"this can be overridden my hygienist even commented on my lack of hardened plaque at my last appointment which was pleasing i was still criticised for not flossing enough though but that’s not the toothbrush’s fault one of my favourite things that i didn’t know i needed was the low battery warning where the toothbrush does a few buzzes to let you know that the battery is low as it turns off"

"the brush heads are over priced"

"two year warranty only counts for the original purchase even though replaced handset was brand new"

"mine lasted 4 mths before the head became loose 2nd one that has done it"

"we like the the color of black soincare but it shows limescale marks so easily which this color the white one with gold look new most the time "

"so if you brush your teeth as if they’re made of sugar paper you’ll probably get years of use out of this thing but if like me you can be heavy handed beware you might have to send it off for repairs sooner than you’d like"

"my current brush died today one month after warranty expired"

"there seems to be a design flaw in that the button seems to stop working after a while which means you cant turn it off or turn it on any more"

"the provided wrong lead "

"the rubber at the base wears thin and ultimately the toothbrush dies"

"so maybe this isn't a big deal and i for sure will keep buying another one when the warranty runs out and the brush packs but felt it was worth an "honest" review"

"broke down after 18 months with just one person using it"

"what a despicable made to obsolete scam!"

"product is not user serviceable"

"annoying to have to carry around an extra cable"

"when i finally got a toothbrush head the toothbrush proved to be faulty and was broken internally the remaining percentage of the purchase price was immediately refunded but i have now spent my own money buying toothbrush heads for a toothbrush i no longer own so i am out of pocket even though i have had a full refund!"

"so if you brush your teeth as if they’re made of sugar paper you’ll probably get years of use out of this thing but if like me you can be heavy handed beware you might have to send it off for repairs sooner than you’d like"

"the actual vibrating body breaks within a few months and lets face it i am only brushing teeth with it!"

"very disappointed and to add insult to injury cant find how to send it back"

"if you like me have been sucked into the other rotating brush cleaner for years ditch it and buy this"

"lasted a couple of weeks and already broken"

"don’t buy unless you want problems"

"am buying cheap replicas of this brush from now on thanks philips"

"i am however hugely disappointed with the cheap plastic holder that replaced the very nice glass"

"2 weeks after the amazon 'return window closed' and 10 weeks after delivery this toothbrush started making a loud noise instead of actually moving the toothbrush"

"using it 3x a day alongside colgate max white for two months and now my teeth are so white they look fake"

"they sent me a faulty item with hardly any power in the toothbrush and even what there is is intermittent"

"the cleaning of this brush is nowhere near as good as the oral b range"

"returned for repair a third time"

"it vibrates but something has gone wrong inside and the toothbrush head doesn't move and doesn't clean"

"it was clearly faulty so i sent it back to get fixed they quickly replaced the brush which was appreciated but now the replacement has become just as faulty"

"this now the fourth toothbrush that has stopped working after 15 months and all four with the same problem the on off button stops functioning"

"i will be asking amazon for a repacement as this must be faulty and looking more closely at other reviews it seems many others are too"

"i took my partners broken handle apart to see if i could use the parts to fix mine it was a much cheaper handle but all the gubbins inside was identical same mechanism battery and similar control board so it’s a bit of an elitist thing with the pricing on the handles and it would seem they just disable certain brushing programmes lights etc"

"unfortunately after only 2 weeks it seems to not be vibrating again and has lost power"

"the brush sold with this expensive divice does not clean teeth properly and infact feels as though it leaves a residue on my teeth"

"it’s christmas morning and the item has been opened and the box is missing the glass that comes as advertised"

"both toothbrushes failed within two years"

"had to send for repair less than a year after purchase and now just over two years later the thing is not charging again"

"the first one failed after 10 months and we were sent a replacement which has been fine until just now where it has gone faulty also"

"a few years ago you could find reasonable prices but now days many of the online options are rip offs and are just a waste of money"

"product failed after 6 months"

"the spindle came away from the body of the toothbrush and the only way to use it would be to hold the 2 parts together which is not really practical"

"on off button becomes hit and miss over time"

"but one of them is faulty and i have t received a replacement even after 2 week of the complain"

"so disappointed in this philips that i will never buy this type of product from them again and having looked through other reviews there are lots of people who were similarly let down"

"there are unfortunately a couple of design flaws"

"i feel like i've been to the dentist everytime i clean my teeth with the phillips sonicare diamond clean electric toothbrush"

"this one however has already gone wrong when you attach the brush head it seems to stop vibrating properly and as you gently press the toothbrush onto your teeth to brush them the toothbrush stops!"

"my only issue & it’s a minor one was that for that kind of money philips could have provided 2 toothbrushes instead of one but i’m guessing that only one was provided because everyone has a different preference on what they’d like to use"

"the warranty replacement failed after a year just outside the warranty and the most recent has started to suffer the same problem with the on off switch as all the others i have owned so i am sending it back for replacement which will probably give me another year's worth of life out of it"

"however they don't last forever and you might get about 2 3 years from it which is expensive over a lifetime of brushing your teeth"

"cheap rip off garbage"

"it cost well over £100 and is now totally useless"

"the metal shaft connecting the toothbrush heads slowly loosened until it became too loose to function correctly"

"miss the lack of a cup the original came with but just replaced the holder on the charging plate with the glass from our original one and it works great"

"poor quality"

"i have been disappointed with amazon as it is nigh on impossible to find a way of returning this product for a replacement when it failed after fewer than 5 months"

"amazon try to impose a repair on your but if the product fails again even 1 month outside of your warranty period you are left having paid £120 for j2 years with of use"

"i have the same handle but have had it for several years so the battery was going flat and it wouldn’t vibrate properly after taking it apart i found a metal part that held the brush shaft had snapped in half"

"however it then began to rattle and vibrate as if there was something loose inside the handle and the brush head did not fit as well as it had at first"

"the head has become very loose"

"less money to buy comparable in terms of battery and i've never had one fail completely i had to revert to the braun i predeceased in 2012 to replace this broken one "

"the toothbrush was advertised as used but when received it did not function and failed to charge"

"wouldnt use anything else"

"used philips sonicare for years had to replaced old model when it fell to bits new one is good sleek and comfortable to use also holds charge much longer than old model"

"you don’t need to keep moving it like a regular toothbrush just slowly go over your teeth and let it do the work"

"however the toothbrush is rather good and leaves your teeth feeling even cleaner than with a manual toothbrush"

"if you get a good one they are really good and brush your teeth beautifully but if you get a dodgy one then you will be disappointed like i am"

"i keep losing my toothpaste"

"need to work out how to complain directly as not cheap products and having paid over 400 for both should really get some form of refund replacement"

"no product support available"

"you are encouraged to leave it on the charging stand but within 10 uses the toothbrush shows low batter after one use"

"a little pricey but for now it's good"

"overall a copy of earlier models and although expensive i feel not as good"

"if only philips read these reviews and sorted out their faulty manufacturer these shoddy toothbrushes really damage their brand"

"however when i went to store it was terribly noisy"

"so i've wasted some of my time asking if it was complete or not"

"one button isn't enough and it's annoying to not be able to switch on and off without going through the cycle of modes also looks like it'll get filled with limescale as there's a gap around it"

"in the last year three of these expensive products have stopped working within weeks of purchase"

"to avoid this i learnt very quickly to put the brush inside my mouth before turning it on"

"it's not fair that you have to replace them every couple of years"

"the oscillating pin got loose and stopped working after just 3 weeks of average use making it impossible to brush teeth"

"unfortunately it's hard to recommend a philips product given the reliability and i will likely never purchase one again"

"i just can understand why philips do not do more stringent testing on these very obvious they all break within 18 months"

"is the 4 one now got my husband the black sonicare a year ago he love it sadly he dropped in the shower so the motor dosent working properly "

"like a lot of other users the toothbrush got broken out of nowhere"

"replacement heads are easy to get especially when on offer just get them sold and despatched by amazon to make sure they are genuine "

"nothing seems to be missing or loose on the toothbrush unlike with my previous dropped toothbrushes"

"may use it for travel but annoying the usb socket on the travel case is a very old design and not sure i have the lead"

"have had a sonicare tootbrush for many years i'd guess about 6 or 7 last week it started behaving erratically random on and off which i traced to the top flexible seal having split"

"they give a excellent brush but the failure rate especially near the end of the 1year warranty is disappointing"

"this means that the brush head stopped vibrating and the handle started instead"

"really impressed with this toothbrush it's my third sonicare and it's really helped with sore gums"

"update: philips support were pretty good and replaced the device this is the second time this product has failed soon after the warranty expires"

"however it has been gradually breaking for the last month with it vibrating less and less"

"sonicare toothbrushes appear to be very unreliable"

"it looks like it is charging the light flashes but nothing is happening"

"i just can understand why philips do not do more stringent testing on these very obvious they all break within 18 months"

"a good toothbrush but a lot of money if you only get two years or less before it stops working?"

"the most annoying part of the brush is the one button option which had 5 modes"

"this product has appalling quality issues"

"then look at the latest sonicares with less features and no discount which cost more than this one"

"i've not had the replacement for 16 months and again this product is presenting problems the vibrating function is no longer soft and smooth as it use to but is now terribly strong and its not coming through in the toothbrush head but in the handle so the cleaning function is completely supersede"

"the metal peg that the toothbrush head slides on to has become very wobbly and the base that secures it to the main body appears soft and pliable"

"they are unreliable"

"i was tempted to give them 2 stars instead of 1 as their customer service was helpful after it failed the first time but as it's failed a second time i can only give them 1 star"

"i have been through five of their electric air flossers in three years and eventually gave up in replacing it"

"i just can understand why philips do not do more stringent testing on these very obvious they all break within 18 months"

"i told the seller the next day i had a replacement before i had even returned the faulty on"

"but due to inherent flaws it consistently fails"

"they also dispute my e mail address even though they confirmed my details on update"

"absolutely disgraceful"

"after few more months it stopped working with the same fault as the previous one again and it got replaced again by philips"

"i don't leave it in the charger when not in use as it can ruin the battery as with all electronics "

"miserable help from amazon too"

"they work well for good while up to about a year and then suddenly stop working and go dead"

"not sure if this is a design issue but i don't have a power socket in my bathroom so only charge it when it runs down"

"this can be overridden my hygienist even commented on my lack of hardened plaque at my last appointment which was pleasing i was still criticised for not flossing enough though but that’s not the toothbrush’s fault one of my favourite things that i didn’t know i needed was the low battery warning where the toothbrush does a few buzzes to let you know that the battery is low as it turns off"

"please advise how i can get a replacement under the warranty?"

"none of the cleaning functions work well and the vibration slows down to almost a standstill even on full charge"

"i have no delivery forecast"

"ok maybe it isn't meant to be there but still rather casual for such an expensive thing"

"i got in touch with amazon to present the problem and i was told the warranty only cover the product from the original day of purchase"

"toothbrush broke after only seven weeks not oscillating and extremely loud vibration"

"it has several different functions depending on what you want to do ie white glean gums etc and although it is quite intense it leaves the mouth feeling well cleaned and fresh"

"i have been disappointed with amazon as it is nigh on impossible to find a way of returning this product for a replacement when it failed after fewer than 5 months"

"the brush sold with this expensive divice does not clean teeth properly and infact feels as though it leaves a residue on my teeth"

"i was tempted to give them 2 stars instead of 1 as their customer service was helpful after it failed the first time but as it's failed a second time i can only give them 1 star"

"so we got it fixed so after fixed it only last about 9 month now got him this white colour sonicare first one he got after 1 week the toothbrush is broken this time he just kept it by the sink the battery and else all working fine only when you start use the brush to press it to teeth skin it didn’t start to brush the brush went stop "

"it was to replace a sonicare that had also died"

"sadly i purchased this product 8 months ago and it already no longer works lots of money for a poor product"

"within 6 months of purchasing this expensive product it began n to malfunction basically lost power was inconsistent"

"i deem them luxury items they are pricey and perish quickly"

"i tried an oral b version a few years ago but i ended up giving it away philips all the way for me"

"failed after 6 months very poor quality"

"have been on philips site for ages now and there is no way for them to assist with any repairs or replacements or anything"

"i had to replace my old one as it fell on the floor my husband’s one works absolutely fine since 2014"

"amazon had this on the limited times deals and promised to take it down because "

"great while it lasted but didn't last long"

"they make it almost impossible to get a replacement"

"this is the second time this model has failed"

"after 6 months the battery started to noticeably deteriorate after 1 year it needed to be kept on its dock otherwise it couldn't manage two brushes a day"

"i cannot believe what i have been missing"

"my only concern is the price it’s ridiculously expensive"

"this is now the 4th sonicare i have had bought 2 back in 2016 1st broke within 8months contacted philips they replaced it within 30 days then within the next 16 months that and second broke decided last year to buy just one for my wife now that has broken really can't be bothered to go through getting a replacement as that will only break within 6 12 months"

"when i finally got a toothbrush head the toothbrush proved to be faulty and was broken internally the remaining percentage of the purchase price was immediately refunded but i have now spent my own money buying toothbrush heads for a toothbrush i no longer own so i am out of pocket even though i have had a full refund!"

"cable is included though so don’t worry too much"

"i know this is a common problem because i've seen other reviews here and on youtube"

"now apparently philips took off their option to return it"

"my previous sonicare only lasted 8 months and the travel case didn't clip shut"

"so if you brush your teeth as if they’re made of sugar paper you’ll probably get years of use out of this thing but if like me you can be heavy handed beware you might have to send it off for repairs sooner than you’d like"

"they are so great then after some time less than 7 months for my latest they stop vibrating properly and don't clean well"